PBX – Private Branch Exchange, it is a private telephone network used specially used in a company. PBX also known as PABX – Private Automatic Exchange as well as EPABX. Basically, a PBX is a telephone switch used by organizations and businesses EPABX system is easy to maintain and generally best for saving money. With the help of several communication channels like ISDN (Integrated Services Digital Network), Analog (continuous signal) or Voice over IP (VoIP), EPABX system can communicate to the outside world.
EPABX system is an impressive business solution to fulfill the office needs of internal communication. It provides a business phone system which enables switching internal calls between two or more persons on different extensions on the same business phone connection. Nowadays many business uses GSM EPABX because it is a unique offering that eliminates delays caused due to wire line feasibility checks & permissions issues. Without compromising on quality benefits of a wire line connection, GSM is a portable zero capital expenditure solution that requires only a monthly rental. Advantages of GSM EPABX System Sharing of Resources Within an office set up, the employees can share phone lines with each other. Several extensions may be connected to a single phone line, which reduces the overall phone expenses. For external calls, they may be routed from a single incoming mode and directed to the respective extension number from there.
The EPABX system is totally programmable. It eases complex installation procedures and other integrated requirements for communication.
It is easy to expand basic network of business phone system without much hassle .With the growth of the company and the communication needs.
Occupies Compact Space
The physical hub of an EPABX system does not require large space to be accommodated is low profile and hence space constraints are not an issue.
Essential Standard Features
It has several basic call features needed for office communication. Few of them are given below.
• Auto Attendant
• Automatic ring back
• Call transfer
• Call waiting
• Conference call
These days, many fancy features are also being offered by the EPABX systems which help in everyday office affairs such as
• Remainders for meeting, appointments, etc.
• Music on hold
• Night service
• Do Not Disturb (DND)
IVR, Voice Mail, LCR
Supportive features such as Interactive Voice response (IVR), Least Cost Routing and
Voice mail services not only increase the efficiency and productivity; but also lower the expenses incurred in the office.
Cause of such facilities, EPABX has become a requirement for intra-office communication between departments. The primary advantage offered by PBX is cost savings for internal phone calls: handling the circuit switching locally reduced charges for telephone service via central-office lines. As PBX systems gained popularity, they began to feature services which are not available in the public network, such as hunt groups, call forwarding, and extension dialing. A PBX differs from a key telephone system (KTS) in that users of a key system manually select their own outgoing lines on special telephone sets that control buttons for this purpose, as PBXs select the outgoing line automatically, or formerly, by an operator. The telephone sets connected to a PBX do not normally have special keys for central-office line control, but it is common for key systems to be connected to a PBX to extend its services.
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